Please read this document before accessing our websites. By accessing this website you agree to be bound by the following Terms & Conditions. Accepting these Terms & Conditions does not affect your Statutory Rights.
We process all orders as they are received and goods are sent out as soon as we receive credit card authorisation. Goods should reach the customer within three working days from receipt of order, usually much sooner. If this is not possible we will contact the customer and inform them. Goods are delivered either by courier or by post, depending on their size and value.
We offer a variety of postage options worldwide. These are listed clearly during checkout.
In the unlikely event a product is found to be faulty, we are happy to replace it for you as per Guarantee below. Please note that we do not refund purchases under any circumstances.
All of our electrical products come with 3 months warranty.
During this 3 month period you may return the product if faulty and we will attempt to repair it. If the product cannot be repaired we will replace it for you. Please note that the return shipping costs are at the clients expense, not ours.
Any products found to be misused or otherwise damaged by the owner or the owners courier will not be replaced by VP.
*Generators and Pressure Washers have warranty with domestic users only. If these items are purchased for business users or using a business name it excludes warranty.
In the event of a mistake being made with a customers bill, order, receipt or payment, we will correct the problem as soon as possible.
Our customers are very important to us. We promise to acknowledge all complaints within five days and to resolve all problems as quickly and efficiently as we can. Please email all complaints to firstname.lastname@example.org
We endeavour to resolve all complaints within seven working days.
These terms & Conditions are governed by English law and are subject to the exclusive jurisdiction of the English courts.